Privacy Policy 

 

1. Introduction
 
At The Core Cliniq, we are committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and disclose your health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 
2. The Information We Collect : 
To provide you with high-quality physiotherapy care, we need to collect "sensitive information." This includes:
  • Personal Details: Your name, address, date of birth, and contact information.
  • Health Information: Medical history, symptoms, medications, clinical notes, and treatment plans.
  • Administrative Data: Medicare number, private health fund details, and billing history.
 
3. How We Collect Information :
We collect information directly from you via:
  • Online booking systems and new patient intake forms.
  • Face-to-face or telehealth consultations.
  • Correspondence from other healthcare providers (e.g., your GP or Specialist) with your consent.
 
4. Why We Use Your Information
We use your data for the following purposes:
  • Providing clinical assessment and treatment.
  • Communicating with your broader healthcare team (e.g., sending a progress report to your GP).
  • Processing payments via Medicare, HICAPS, or private health insurance.
  • Clinic administration, including appointment reminders (SMS/Email).
 
5. Disclosure of Information
We will not disclose your personal information to third parties without your consent, except:
  • When required by law (e.g., mandatory reporting or subpoenas).
  • To prevent a serious threat to life, health, or safety.
  • To third-party service providers (like our practice management software) who are also bound by strict privacy standards.
 
6. Data Security and Retention
Your records are stored securely in our practice manager software called Halaxy, using encryption and multi-factor authentication.
  • Retention: By law, we retain health records for a minimum of 7 years (or until a minor reaches age 25).
 
7. Accessing and Correcting Your Records
You have the right to request access to your health records. If you believe any information we hold is inaccurate or out of date, please contact us at  info@thecorecliniq.com.au  and we will take reasonable steps to correct it.
 
8. Complaints
If you have a concern about how your privacy has been handled, please contact us at info@thecorecliniq.com.au